Arrival & Appointment
- *IMPORTANT UPDATE* Our front door will remain locked at all times and you are required to wait in your car or outside until your stylist is ready for you. We will call or text you when it is time to come in for your appointment.
- We have valet parking behind the salon Tuesday – Saturday, $12 max CASH ONLY. Other nearby parking options are listed below!
- Masks and/or face coverings are required at all times. You must cover both your nose and mouth and it may not be taken off at any point in time of your service. We recommend wearing a disposable face mask if you are getting a color service.
- No guests, children or pets. If their name is not on our schedule, they will not be allowed entry.
- Please keep all jackets/personal belongings/purses with you. We will not be providing closet space and cannot hang anything up in our closet.
- Our preferred payment method is credit/debit card, Apple Pay, or Venmo. If you plan to pay with cash, it must be in exact change.
COVID-19 Protocols and Cancellation Policy
- If you feel sick and/or have a cough, fever, or been exposed to someone with COVID-19, we ask that you please stay home. Please call the salon, or email us at email@example.com, at least 24 hrs prior to your appointment and we will reschedule you (cancellation fee will be waived).
- Same day cancellations, “No shows”, and all other cancellations less than 48 hours prior to your appointment will be subject to a cancellation fee of half of the service.
- We will be taking temperatures upon entry. It must be below 100.4 degrees to come in for your appointment.
- In order to come in for your appointment, you will be required to fill out our client release form before each appointment; it will be texted to you the day before.
- All staff and clients wash hands and/or sanitize upon entry.
- No food delivery or eating is permitted. If necessary for medical reasons, please let your stylist know at the time of booking. We will also not be providing coffee or tea, but you are welcome to bring your own as long as it’s in a closed container.
- Our products are for display only, please no touching.
For your Safety
- Except when providing service, physical distancing must be practiced among all clients and staff.
- All work stations are six feet apart.
- We have installed a new air purifier filtration system, keeping our air clean and filtering out 99.4% of the Sars-CoV-2 pathogen.
Scheduling & Rebooking
- All rebooking of appointments will need to be done through your stylist.
- We are currently experiencing a high volume of calls. If we do not pick up by phone, please email your stylist directly or email the front desk at firstname.lastname@example.org.
Valet Parking behind Union Bank
Self Parking Garage behind Tender Greens on Hancock Ave
*There is also meter parking along Westbourne Drive and Santa Monica Blvd